Details » The Lost Planet Message Board
- Url: http://thelostplanet.informe.com/
- Category: Music
- Description: Message Board of The Lost Planet
- Members: 29
- Created On: Feb 24, 2007
- Posts: 114
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1.
| Apr 17, 2018
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| Jun 8, 2013
| Jun 8, 2013
Dale,Excellent point and challenge. No, I have never buhogrt this pet peeve of mine up to hotel management. I don't have a very good excuse other than past complaints (about other stuff like room temperature) have been typically only dealt with superficially. I guess as a frequent traveler, I have gotten cynical and numb.If the hotel had a robust lean management system, leaders would be required to to perform some SDCA (standardize-do-check-adjust) within the context of layered leader standard work, whereby they check to see if folks are adhering to standard work and whether or not the standard work is sufficient. It requires time at the gemba, discipline, the application of 5 why's, coaching, and problem-solving.Best regards,Mark
